Frequently Asked Questions
At Allbirds Store, we’re committed to making your sustainable shopping experience seamless. Below are answers to common questions about our products, shipping, returns, and more.
🛍️ PRODUCTS
Q: What materials are used in your products?
A: We specialize in eco-friendly apparel and footwear made from natural materials like merino wool, eucalyptus fiber, and recycled fabrics—all designed for comfort with minimal environmental impact.
Q: How do I choose the right size?
A: Each product page includes a detailed size guide. If you need help, email admin@Allbirds Store with your measurements for personalized recommendations.
🚚 SHIPPING & DELIVERY
Q: Where do you ship?
A: We ship globally, excluding parts of Asia and certain remote regions. Check your eligibility at checkout.
Q: What are my shipping options?
A:
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Standard Shipping ($12.95): DHL/FedEx, delivered in 10-15 business days.
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Free Shipping (Orders over $50): EMS, delivered in 15-25 business days.
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. Use it on the carrier’s website for real-time updates.
🔄 RETURNS & EXCHANGES
Q: What’s your return policy?
A: Unworn, tagged items can be returned within 15 days of delivery. Customers cover return shipping unless the item is faulty.
Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive your return.
Q: Can I exchange an item?
A: Yes! Email us at admin@Allbirds Store to initiate an exchange. Include your order number and preferred size/color.
💳 PAYMENTS
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure.
Q: Is my payment information safe?
A: Absolutely. We use encrypted payment gateways and never store your card details.
🔐 ACCOUNT & ORDERS
Q: How do I reset my password?
A: Click “Forgot Password” on the login page. You’ll receive a reset link via email.
Q: Can I modify my order after placing it?
A: Contact us immediately at admin@Allbirds Store. We’ll try to accommodate changes if your order hasn’t shipped.
🌎 SUSTAINABILITY
Q: How does Allbirds Store reduce its environmental impact?
A: From carbon-neutral shipping to partnering with eco-conscious brands, we prioritize sustainability at every step. Learn more on our About Us page.
Still have questions?
Reach out to admin@Allbirds Store—we’re here to help!
Allbirds Store – Thoughtful Fashion, Delivered with Care.