At Allbirds Store, we want you to love your sustainable fashion purchases. If you’re not completely satisfied, our hassle-free returns process makes it easy to exchange or return eligible items.

Our Return Policy

• Return Window: 15 days from delivery date

• Condition: Items must be unworn, unwashed, and in original packaging with tags attached

• Return Shipping: Customer pays return shipping unless item is faulty/damaged

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Socks and undergarments (unless defective)

• Final sale items (clearly marked at purchase)

• Customized/personalized products

Step-by-Step Return Process

1. Initiate Your Return

   • Email [email protected] within 15 days of delivery with:

     • Order number

     • Item(s) being returned

     • Reason for return

     • Whether you want exchange or refund

   Sample Email Subject: Return Request for Order #[number]

   Sample Email Body:

    

   Dear Allbirds Store Team,
   
   I would like to return/exchange the following item from Order #[number]:
   - Product Name: [name]
   - Size/Color: [details]
   - Reason: [reason]
   
   Please provide return instructions.
   
   Best regards,
   [Your Name]
   [Your Em

2. Receive Approval & Instructions

   • We’ll respond within 2 business days with:

     • Return authorization number

     • Return shipping address

     • Special instructions if needed

3. Package & Ship Your Return

   • Securely package items in original packaging

   • Include the original packing slip

   • Write the RA number on the outside of the package

   • Ship via trackable method (we recommend insurance)

4. Processing Your Return

   • Allow 3-5 business days for us to receive and inspect your return

   • You’ll receive email confirmation when processed

Refund Details

• Timing: Refunds issued within 5-7 business days after we receive your return

• Method: Refunds go back to original payment:

  • Credit cards: 3-10 business days to appear (depends on bank)

  • PayPal: Typically within 24 hours

• Amount: Original item cost minus shipping (if applicable)

Exchange Process

For size/color exchanges:

1. Follow standard return process

2. Indicate preferred replacement item in your email

3. We’ll ship new item once return is received

4. Price differences will be refunded/charged accordingly

Damaged/Defective Items

If you receive a damaged or incorrect item:

1. Contact us within 7 days of delivery

2. Include photos of the issue

3. We’ll cover return shipping and expedite your replacement/refund

International Returns

• Customers outside our primary regions may incur additional return fees

• Refunds may be subject to currency conversion rates

Questions? Contact our team at [email protected] – we’re happy to help!

Allbirds Store – Sustainable Style You Can Trust