At Allbirds Store, we’re committed to making your sustainable shopping experience seamless from checkout to delivery and beyond. Here’s everything you need to know about our shipping and returns processes.

Shipping Information

Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

1. Standard Shipping – $12.95

   • Carrier: DHL or FedEx

   • Delivery Time: 10-15 business days after dispatch

   • Features: Tracking included, faster delivery

2. Free Shipping (Orders over $50)

   • Carrier: EMS

   • Delivery Time: 15-25 business days after dispatch

   • Features: Economy service, tracking available

International Shipping Notes

• Customs/duties may apply depending on your country’s regulations

• Delivery estimates exclude potential customs delays

• We cannot guarantee specific delivery dates for international orders

Tracking Your Order
You’ll receive a tracking number via email when your order ships. Use this to monitor your package’s progress on the carrier’s website.

Returns & Exchanges

Our Return Policy

• Return Window: 15 days from delivery date

• Condition: Items must be unworn, unwashed, and in original packaging with tags attached

• Return Shipping: Customer responsible unless item is faulty

Non-Returnable Items
For health and safety reasons, we cannot accept returns on:

• Socks and undergarments (unless defective)

• Final sale items (clearly marked at purchase)

• Customized/personalized products

How to Return an Item

1. Contact our customer service at [email protected] to:

   • Request a Return Authorization (RA) number

   • Receive return instructions

2. Package the item securely in its original packaging

3. Include the original packing slip and write the RA number on the package

4. Ship using a trackable method (we recommend insurance)

Refund Process

• Processing Time: 5-7 business days after we receive your return

• Refund Method: Original payment form

  • Credit cards: 3-10 business days to appear

  • PayPal: Typically within 24 hours

• Amount: Item cost minus original shipping (if applicable)

Exchanges
For size/color exchanges:

1. Follow the standard return process

2. Specify your exchange request when contacting us

3. We’ll ship the replacement once we receive your return

4. Price differences will be adjusted accordingly

Damaged or Incorrect Items
If you receive:

• A damaged item

• Wrong item

• Missing item

Contact us within 7 days of delivery with photos of the issue. We’ll cover return shipping and expedite your replacement or refund.

Questions?
Our customer service team is here to help at [email protected]. Please include your order number in all communications.

Allbirds Store – Sustainable Style, Seamless Service